Effective Date: 27 February 2025
Thank you for using the HOUSMAP platform. Your privacy and the security of your data are among our top priorities. We are committed to protecting your personal information and processing it in a transparent and responsible manner. This Privacy Policy explains how we collect, use, and share your personal data when you use our website, mobile applications, or any of our related services.
By using the platform, you agree to the terms of this Privacy Policy and to the processing of your personal data in accordance with it.
This Privacy Policy covers the following topics:
Who we are and how to contact us
Personal data we collect from you
Personal data we collect from other sources
How and why we use your data
Sharing of personal data
How we protect your data
Data retention period
Your rights regarding your data
Marketing communications
Our policy regarding children
External links
Changes to this policy
Local representative in the UAE
The HOUSMAP platform is operated by HOUSMAP LLP, a property technology company headquartered in the United Kingdom (London). HOUSMAP LLP is the data controller for the personal data we collect and process.
Registered Address:
HOUSMAP LLP
Covent Garden, London, United Kingdom
Within the United Arab Emirates, HOUSMAP is officially represented by:
Meta Global Technologies FZ LLC
(the official representative responsible for local operations, user support, and coordination within the UAE)
You can contact us via email at:
support@housmap.ae
We collect various types of personal data, including:
Full name
Profile picture
Verification data (if you choose to verify), such as a copy of your UAE ID
UAE ID expiry date
Profile photos (optional)
Verification video used solely to confirm your identity; it is deleted after verification
To verify a real estate broker’s eligibility, we collect:
Trade license number
Copy of the trade license
Trade license expiry date
Copy of the real estate broker card (RERA Card)
RERA Card expiry date
Email address
Phone number
Approximate location (when location services are enabled)
Depending on the type of listing published, we may request:
Annual lease contract (for tenants renting a property on a monthly or daily basis)
Holiday Homes Permit if the listing relates to short-term rental units
Property number and year of purchase when listing a property for sale
Trakheesi permit number and QR code (QRC) for each real estate listing (for broker accounts)
We also collect:
Details of your listings
Listings you have viewed
Content of messages sent within the platform
Your interactions within the app
Pages you visit
Activities you perform on the platform
IP address
Device and browser type
Operating system
Date and time of platform usage
We may collect aggregated statistical data that does not directly identify you, which is used for analytical purposes and service improvement.
We may obtain additional data from:
Social media platforms (if you link your account)
Analytics providers
Our business partners
Our affiliated companies
Advertising platforms and behavioral data from other systems
We use your data for the following purposes:
Activating your account and enabling platform access
Legal basis: Contractual necessity
Protecting the community from fake accounts
Legal basis: Contractual necessity
Displaying advertisements
Managing verification services, offers, and communications
Legal basis: Contractual necessity
Understanding user behavior
Improving the app experience
Legal basis: Legitimate interests or contractual necessity
Sending offers or updates
Legal basis: Consent
Protecting the community from suspicious activities
Detecting fraudulent behavior
Legal basis: Legal obligation
Your personal data may be shared only with:
Other users when you communicate or create a listing
Technical service providers (hosting, analytics, technical support)
Partner companies involved in providing specific services
Legal and accounting advisors (when necessary)
Official authorities when required by law
A potential acquirer in the event of a sale or merger of the Housmap platform
We never sell our users’ data to any third party.
We apply advanced security measures, including:
Data encryption
Monitoring and protection systems
Restricted access limited to authorized personnel only
Early detection systems for security breaches
In the event of a data breach, we follow official protocols and notify the relevant authorities when required.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
Data may be anonymized and retained indefinitely for statistical purposes.
You have the right to:
Request a copy of your data
Request correction of your data
Request deletion of your data
Object to the use of your data for marketing
Transfer your data to another platform
Withdraw your consent (where processing is based on consent)
You can exercise these rights by contacting us.
You can control marketing communications through:
The “unsubscribe” link in messages
Contacting us directly
The Housmap platform is not intended for minors, and we do not knowingly collect their data.
If you discover that a minor is using the platform, please contact us so we can remove their data.
Our platform may contain links to third-party websites that we do not control. We are not responsible for their privacy policies.
We recommend reviewing the privacy policy of any website you visit.
We may update this policy from time to time. The updated version will be published here, and you may be notified in case of material changes.
For operations within the United Arab Emirates, HOUSMAP LLP is represented by:
Meta Global Technologies FZ LLC
The entity responsible for operating and managing local operations, customer service, and compliance within the UAE.
For contact and support:
support@housmap.ae